Hilary Williams

Digital Content Strategist / UX Designer

I simplify the experience for people learning online. For them, ease and clarity equals maximum satisfaction.


I work with people where we develop great online products.  I make sure those products work well for their customers.

Facilitating, evolving and presenting clarity between Stakeholders, Developers and the Creatives.

It is possible to successfully marry policy, procedures and standards with technical and creative development that then produces and ideal experience for your intended audience.


I’m all about the customer experience.

With 15+ years’ experience in Technology and Information Architecture.

Specialising in elearning and digital content delivery with UX design in NZ, UK & USA.

Education   |   Corporate   |   Government 

I see gaps everywhere

Walking around like the finished article

Most people don’t know there’s gaps

And gaps don’t know they are gaps.

The “gap” is usablility.

The missing link between a beautiful, great, functional, strong digital  builds, and how easily those deliverables are to use, for the people they are intened for.